Job Summary The Senior Director, Operations is responsible for running a multidisciplinary site including production, processing, packaging, warehousing and maintenance. This role will oversee the daily operations of our client's flagship facility through leading the safe execution of activities while ensuring quality and consistency of the product.The Senior Director, Operations will contribute to strategic planning, forecasting, team leadership, and collaboration across the organization to enhance overall business operations. This leader will ensure compliance with regulatory requirements including GMP, HACCP, GPP and applicable regulatory requirements and is responsible for developing and adhering to performance and quality KPIs as well as budgets and other measures of success.

Major Responsibilities / Duties

STRATEGIC LEADERSHIP

Develop and implement strategic plans for the site operations, aligning with our client's goals and vision

Lead cross-functional initiatives to improve productivity, reduce costs, and enhance service delivery

Establish short term and long-term strategic goals

TEAM LEADERSHIP

Foster a culture of accountability, collaboration, and professional development

Lead initiatives to enhance employee engagement

Act as a mentor, coach, and motivator for the site leadership team, site managers, and employees at all levels

Drive succession planning and leadership development to ensure a solid talent pipeline

Foster an inclusive and diverse workplace that encourages innovation and continuous learning

HEALTH, SAFETY, AND ENVIRONMENT

Champion a culture of safety across the site and organization

Ensure compliance with all health, safety, and environmental regulations

Partner with HSE to monitor and improve the safety culture and KPIs

QUALITY, REGULATORY COMPLIANCE, AND CORPORATE GOVERNANCE

Responsible for maintaining compliance with regulatory and quality requirements, including, but not limited to effective investigations, change controls,



process SOPs/work instruction updates

Ensure adherence to procedures to comply with regulatory standards such as applicable industry legislation, Occupational Health and Safety Act, GMP, HACCP, GPP, etc.

Ensure all operations, documentation, and reporting meet regulatory and industry standards

Work closely with legal teams to address compliance risks and audits

Promote a strong corporate governance structure, ensuring all ethical, legal, and environmental requirements are met

RISK MANAGEMENT

Lead response efforts during operational crises, ensuring business continuity

Implement risk management strategies to address labour shortages and global supply chain challenges

Establish emergency preparedness plans to minimize disruptions from natural disasters, cyber threats, and regulatory changes

PROCESS OPTIMIZATION

Identify and/or enhance KPIs with a robust continuous monitoring program

Identify opportunities for process improvement and implement initiatives to enhance efficiency and productivity

FINANCIAL AND RESOURCE MANAGEMENT

Manage operational budgets, ensuring cost-effective resource allocation

Partner with finance and procurement to optimize spending

STAKEHOLDER ENGAGEMENT

Collaborate with senior leadership across the organization to align strategic priorities

Foster strong partnerships within the organization, including QA, Engineering, Production Planning, HSE, Finance, Supply Chain, IT, and Regulatory Affairs

Collaborate with external partners, regulatory agencies, and suppliers/vendors, as required

Other duties as assigned and required

Knowledge, Skills & Abilities





In-depth knowledge of operational best practices, process optimization, and supply chain management

Strong strategic thinking abilities to align operational initiatives with organizational objectives

Ability to engage and excite diverse teams to identify common goals, drive consensus and change

Ability to think strategically while balancing tactical challenges

Excellent communication and interpersonal skills to collaborate with cross functional teams

Ability to quickly adapt, maintain focus and a high degree of accuracy while working with complex data in an setting of ever-changing deadlines, priorities and requirements

Able to develop a highly capable team, processes and tools

Accountable for results, strives to meet and exceed expectations

Education & Experience

Bachelor's Degree, required in Engineering or Science

Previous experience in a leadership role within manufacturing or relevant industry, including CPG, pharmaceutical, etc

Minimum of 8-10 years of experience leading in a manufacturing environment with teams of 100+ employees 5+ years' experience in a GMP environment is preferred

Demonstrated success in implementing process improvements and driving operational excellence Experience in budget management and financial oversight

Proven ability to lead and develop high-performing teams

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.

We are equal-opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, colour, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, provincial, or federal laws, rules, or regulations. Our policy applies to all terms and conditions of employment.

📌 Senior Director, Operations (Toronto)
🏢 Lock Search Group
📍 Toronto