Elevate guest experiences as a Guest Service Agent with Canadian Niagara Hotels. Join our agile team to deliver exceptional service while managing front desk operations at Niagara Falls.

This Guest Service

Agent role reports to the Front Office Manager and emphasizes outstanding customer service and operational excellence. You will enthusiastically greet guests, confirm reservations, process payments, and address guest concerns. Solid interpersonal skills and experience in hotel management systems like Lightspeed are highly advantageous. Key Responsibilities:
Greet and welcome guests with enthusiasm
Confirm reservation details, payment, and guest needs
Process check-in and check-out payments accurately
Maintain accurate daily bank reporting and cash handling
Promote hotel amenities and resolve guest concerns promptly Requirements:
Experience in Front Office or Rooms Division preferred
Robust communication and organizational skills
Ability to handle guest issues independently
Must stand for long periods and multitask efficiently
Commitment to exceptional guest satisfaction Become a vital part of Canadian Niagara Hotels, enhancing guest interactions through your dedication and problem-solving skills.

📌 Guest Service Agent At Canadian Niagara Hotels Niagara Falls (Canada)
🏢 Canadian Niagara Hotels Group
📍 Canada