Enhance your career with Olympus as a Customer Service Representative II in Richmond Hill, Ontario. Excel in handling complex orders while providing exceptional customer service in a hybrid work workplace.

This role is designed for candidates with 1-2 years of experience in customer interactions. You will be responsible for managing inquiries, order entry, and ensuring service quality standards are met while maintaining a high case volume. Expect to utilize your bilingual English-French skills along with strong Microsoft Office knowledge to deliver effective support.

Key Responsibilities:
• Manage daily customer inquiries and order requests
• Achieve 85% case volume in the Service Cloud
• Ensure 98% accuracy in order processing




• Provide ETA updates and support for order management
• Log customer interactions in databases accurately

Requirements:
• 1-2 years customer service experience
• Bilingual proficiency in English and French
• Post-secondary degree or diploma
• Strong organizational and detail-oriented skills
• Ability to work flexibly and handle stress

Leverage your communication and customer service expertise at Olympus to promote patient care solutions.
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📌 Customer Service Representative at Olympus (Ontario)
🏢 Olympus Corporation of the Americas
📍 Ontario