Elevate customer service as a Customer Support Agent, providing travel assistance through effective problem-solving and empathy. Join our team to ensure passengers enjoy a seamless travel experience. In this permanent, Canada-based position, you will support travelers facing inquiries and issues during their journeys. Key skills include outstanding communication, a proactive attitude, and the ability to resolve concerns efficiently. Your contributions will embody our “Flying Refined” service philosophy while enhancing our customers' experiences with qualified interactions. Key Responsibilities:
Provide exceptional service focused on first-call resolution
Assist with product inquiries and VIPorter loyalty program
Promote the use of digital self-service tools




Process bookings, modifications, and cancellations accurately
Support travel agency inquiries and reservations Requirements:
High school diploma or equivalent is required
Proficient in English; French bilingualism preferred
Must work versatile shifts between 5:00 a.M. and 02:30 a.M. EST
Ability to handle challenging conversations with professionalism
Robust problem-solving skills and a dedicated workspace Deliver outstanding service and support travelers as a Customer Support Agent. #J-18808-Ljbffr

📌 Customer Support Agent For Travelers Ottawa
🏢 OSI Systems
📍 Ottawa