The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.
Le technicien de service est chargé d'assurer un excellent service à la clientèle pour l'entretien de son équipement. Vous devrez enregistrer les demandes de service, réparer correctement l'équipement et effectuer le suivi auprès des clients.
Veuillez ne pas postuler si vous avez moins de 2 ans d'expérience dans le secteur des services.
Responsabilités Effectuer l'entretien planifié et préventif des gammes de produits de la Compagnie et de l'équipement de concurrents
Répondre aux appels de dépannage des clients et effectuer les réparations nécessaires
Préparer l'équipement neuf avant l'installation et en service
Tenir à jour les dossiers et profils de clients
Préparer et compléter les bons de travail, les réclamations de garantie et les commandes de pièces des clients
Établir et maintenir de bonnes relations avec nos clients, le personnel des ventes et la direction
Résoudre les problèmes mécaniques et électriques au moyen de manuels de service électroniques ou autres et du personnel de soutien technique des fabricants
Favoriser activement les relations avec la clientèle et réaliser le potentiel de croissance future
Exigences Antécédents, formation ou certification en mécanique/électricité ou en automobile
Un minimum de 2 ans d'expérience
Solides aptitudes de communication
Personne entreprenante qui prend l'initiative et maintient une attitude de continuité et de suivi
Solides aptitudes d'organisation
Aptitudes pour la communication efficace et le service à la clientèle
Solides aptitudes pour l'informatique




Capacité de travailler efficacement dans les situations comportant des changements et/ou des demandes concurrentes
Fonctionne bien et dans un milieu où les activités se déroulent à un rythme rapide
Traite efficacement les documents confidentiels ou pressants
Capable de respecter un budget de dépenses
Effectue d'autres tâches connexes au besoin et sur demande
Possède un permis de conduire valide et un dossier de conduite sans tache
Voyages requis à l'occasion
The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.
Responsibilities Perform planned and preventative maintenance on company product lines and competitive equipment.
Complete customer service break down calls and repairs as scheduled
Prepare new equipment for installation and in-service
Maintain customer records and profiles
Prepare and complete customer work orders, warranty claims and parts orders
Build and maintain our good relationship with our customers, sales staff and management
Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel
Actively foster key customer relationships and realize future growth potential
Requirements Have a mechanical / electrical, or automotive background, training or certification
Minimum of 2 years’ experience
Solid Communication skills




Self-starter who takes initiative and maintains excellent follow-through and follow-up
Strong organizational skills
Effective communication and customer service skills
Strong computer skills
Ability to work effectively in situations that involve change and/or competing demands
Perform well in a fast-paced environment
Proficient handling of all confidential and time-sensitive material
Ability to stay within budget on expenditures
Performs other related duties as required and assigned
Possess a valid driver's license and clean driving record
Some travel required
Some Overtime maybe required
Bunzl Canada Inc. (bunzlcanada.ca) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise.
Bunzl Canada is a certified Great Place to Work .
We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally.
Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland.
At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!
Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

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📌 Technicien itinérant/ Field Service Technician (Quebec City)
🏢 Bunzl Canada
📍 Quebec City