Join eSentire as a Support Center Analyst, operating in a hybrid work workplace from Waterloo, Ontario. Collaborate on troubleshooting, customer service, and maintenance of secure infrastructure.

This Support Center Analyst II role demands robust skills in network support and endpoint troubleshooting to ensure optimal operation for our Managed Detection and Response services. You will work under pressure to analyze and resolve issues, providing insights that enhance customer satisfaction and system integrity, while mentoring junior analysts in your team.

Key Responsibilities
Deliver phone and ticket support aiming for quick resolutions
Continuously monitor alerts and critical systems
Identify and resolve performance-impacting incidents




Assist Security Operations with real-time investigations
Maintain and update technical documentation

Requirements:
Bachelor's degree or related experience required
4+ years diagnosing security agent issues
2+ years with network troubleshooting
Competence in Azure AD/Entra ID concepts
Familiarity with API diagnostics and techniques

Bring your dedication to customer service and technical expertise to eSentire, ensuring system reliability and client satisfaction.

📌 Esentire Support Center Analyst Needed Alton
🏢 eSentire
📍 Alton