About Myriad Information Technology Solutions

Myriad Information Technology Solutions is an independently owned Managed Services Provider headquartered in Chilliwack, BC. We deliver managed IT services, cybersecurity, cloud solutions, business continuity, compliance, and strategic technology consulting to organizations throughout the Fraser Valley and British Columbia.

Our mission is simple : Deliver exceptional technology solutions while building long-term trusted relationships with our clients.

Everything we do is guided by our E.L.I.T.E. Core Values:

Excellence

– We set high standards and consistently deliver exceptional results.

Loyalty

– We build lasting relationships through trust and commitment.

Innovation

– We embrace modern technologies and continuous improvement.

Transformation

– We help organizations evolve through technology.

Ethics

– We act with integrity in every decision and interaction.

As we continue to grow, we are seeking a highly experienced Senior IT Systems Administrator who can lead projects, solve complex technical challenges, mentor junior technicians, and help elevate the technical maturity of both our clients and our team.

Position Overview

This is a senior-level technical role within our service organization.

You will operate as a Tier 2/3 escalation resource while leading infrastructure projects, cloud migrations, security initiatives, and modernization efforts across multiple client environments.

The ideal candidate is comfortable owning issues from beginning to end, communicating directly with clients, and making strategic technical recommendations that improve security, reliability, and operational efficiency.

You should thrive in a fast-paced MSP environment and be capable of managing multiple client priorities simultaneously.

This position is in-person at our Chilliwack office and requires occasional travel to client locations throughout the Fraser Valley and Lower Mainland.

Key Responsibilities

Technical Leadership

Act as the Tier 2/3 escalation point for complex technical issues.

Perform advanced troubleshooting across servers, networks, cloud platforms, cybersecurity, and endpoint environments.

Conduct root cause analysis and implement long-term corrective actions.

Mentor and support junior technicians and helpdesk staff.

Create and maintain technical standards, SOPs, knowledge base articles, and documentation.

Design, deploy,



and manage Microsoft 365 environments from initial implementation through ongoing optimization.

Lead Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID deployments and migrations.

Design and deploy Microsoft Intune solutions for device management and security.

Implement Conditional Access, MFA, Defender, security baselines, and identity protection policies.

Architect hybrid cloud and on-premises environments.

Infrastructure & Networking

Install, configure, and support Windows Server environments.

Manage Active Directory, Group Policy, DNS, DHCP, and virtualization platforms.

Deploy and maintain network infrastructure including:

Firewalls

Managed switches

VLANs

VPNs

Wireless systems

Network security solutions

Cybersecurity & Compliance

Implement cybersecurity best practices across client environments.

Support SOC 2, CyberSecure Canada, PIPEDA, and industry compliance requirements where applicable.

Conduct security reviews and recommend risk mitigation strategies.

Assist with incident response and security remediation activities.

Projects & Professional Services

Plan and execute

Microsoft 365 migrations

Cloud transitions

Infrastructure modernization projects

Backup and disaster recovery implementations

Coordinate with vendors and stakeholders to ensure successful project delivery.

Complete project documentation and technical handoffs.

Service Delivery Excellence

Manage tickets, projects, and documentation within PSA and RMM platforms.

Ensure SLA compliance.

Maintain accurate and detailed time entries.

Deliver exceptional client service and professionalism at all times.

Required QualificationsExperience

10+ years of hands-on IT experience

Minimum 5 years working within a Managed Services Provider (MSP) environment

Proven experience managing multiple client environments simultaneously.

Proven experience leading technical projects and migrations.

Microsoft Expertise

Demonstrated expertise with

Microsoft 365

Exchange Online

SharePoint Online

Microsoft Teams

OneDrive

Conditional Access

Identity & Access Management

Infrastructure & Networking

Strong experience with

Windows Server 2016/2019/2022/2025





Active Directory

Group Policy

DNS and DHCP

Hyper-V and/or VMware

Firewalls

VLANs

VPNs

Switching

Wireless networking

Backup & Recovery

Experience with

Veeam

Business continuity planning

Disaster recovery testing

Backup monitoring and remediation

Tools & Automation

Experience with

RMM platforms

PSA systems

Microsoft PowerShell

Automation and scripting

Documentation platforms

Professional Skills

Exceptional troubleshooting abilities

Strong organizational and time-management skills

Ability to explain technical concepts to non-technical users

High level of accountability and ownership

Location Requirements

Must currently reside within the

Fraser Valley

Must be willing to commute to

Chilliwack daily

Must possess a valid BC Class 5 Driver's License

Must have access to a reliable vehicle

Preferred Certifications The following certifications are preferred:

Microsoft

MS-102 Microsoft 365 Administrator

AZ-305 Azure Solutions Architect

SC-300 Identity and Access Administrator

SC-200 Security Operations Analyst

Additional

CompTIA Network+

CompTIA Security+

Veeam VMCE

Cybersecurity certifications

Additional Requirements To ensure a fair and efficient hiring process, all applicants selected for further consideration will be required to complete:

1.

Automated Video

Interview

Candidates must complete a recorded video interview that evaluates:

Problem-solving approach

Technical experience

Client-facing professionalism

Alignment with Myriad's E.L.I.T.E. Core Values

2.

Technical

Assessment

Shortlisted candidates may be asked to complete:

Networking assessments

Successful candidates will be required to pass:

Criminal Record Check

Professional Reference Checks

Extended Health Care

Vision Care

Paid Time Off

Paid Training & Professional Development

Certification Reimbursement

Casual Dress

Company Events

Mileage Reimbursement

On-Site Parking

Work with Cutting-Edge Cloud, Cybersecurity, and AI Technologies

Why Join Myriad?

We're not looking for someone to simply close tickets.

We're looking for a technical leader who wants to help shape client environments, contribute to continuous improvement, mentor others, and play a meaningful role in the growth of one of the Fraser Valley's highest-rated technology companies.

If you are passionate about technology, committed to excellence, and thrive in an MSP workplace, we'd love to hear from you.

📌 Senior IT Systems Administrator (MSP) (Chilliwack)
🏢 Myriad Information Technology Solutions Inc. - Myriad Technologies
📍 Chilliwack