Welcome members and guests, providing a friendly, qualified first impression.
Deliver an exceptional customer experience by engaging with visitors and promoting a welcoming, inclusive atmosphere.
Manage member check-ins, sales, and facility access at the front desk.
Support floor supervision and ensure climbers are following safety guidelines.
Assist with group sessions or programs.
Provide bouldering orientations and climbing assessments.
Maintain cleanliness and organization of all areas, including gear and facilities.
Uphold safety and risk management practices at all times.
Support inventory tracking, restocking, and daily closing procedures.
Contribute to community events and programming as assigned.

Qualifications

REQUIRED
Fluency in spoken and written English
Availability to work evenings and weekends




Experience in customer service, recreation, or similar setting
Friendly, reliable, and proactive attitude with solid interpersonal skills
Situational awareness and attention to safety
Willingness to learn climbing basics and group facilitation

PREFERRED
Experience or interest in climbing (bouldering, top-rope, or sport)
First Aid & CPR certification
Familiarity with Rock Gym Pro or other gym management systems
Experience supporting youth or recreational programs

ENVIRONMENTAL AND PHYSICAL REQUIREMENTS
Confident and comfortable working in a high traffic environment
Constantly standing and walking for long periods of time

📌 Floor Staff Whitehorse
🏢 Climb Yukon Association
📍 Whitehorse