Lead customer success initiatives as a Customer Success Manager at Optix, where technology meets coworking innovation. This hybrid position prioritizes client engagement and relationship nurturing from onboarding to expansion.

You will oversee the entire client journey, ensuring a smooth onboarding process and focusing on retention and growth once the portfolio scales. Your efforts will be crucial in driving product adoption and collaborating cross-functionally to refine service offerings. Your expertise will help shape AI solutions enhancing customer interactions.

Key Responsibilities
Drive end-to-end client journey for assigned accounts
Manage onboarding and ensure timely milestone achievement




Foster relationship health with proactive retention strategies
Analyze account data to identify growth prospects
Maintain thorough records in HubSpot throughout client lifecycle

Requirements:
Minimum 3 years in customer success or related role
Proven success in retention and measurable account growth
Skilled in resolving escalations independently
Familiarity with AI tools and HubSpot is a plus
Must be eligible to work in Canada

Elevate customer interactions and product experiences as part of Optix's dedicated team.

📌 Customer Success Manager For Flex Spaces Vancouver
🏢 Optix
📍 Vancouver