We are a fast-growing technology company based in Canada, dedicated to providing innovative smart technology products and services. As our business expands, we are looking for a proactive and detail-oriented Customer Success Associate to join our Vancouver team.
:
As a Customer Success Associate, you will be the bridge between our company and our clients, ensuring smooth communication, high satisfaction, and operational coordination. This is a hybrid role that combines customer support with light administrative and project coordination responsibilities.
What You’ll Do:
Respond to customer inquiries via email and phone in a timely and qualified manner
Troubleshoot product-related issues and provide first-level technical support
Coordinate technician visits and schedule on-site installations or service appointments
Serve as the point of contact between customers and internal teams, helping to monitor and follow up on project timelines
Maintain accurate records of customer interactions and service requests
Prepare and update simple internal reports or documentation when needed
Assist with customer onboarding and education on how to use our smart systems
Gather customer feedback and escalate product-related suggestions to the relevant teams
What We’re Looking For:
Legally eligible to work in Canada
Fluent in English; other language skills(French, Mandarin) are an asset
Strong communication, organizational, and interpersonal skills
Problem-solving mindset and ability to multitask under pressure
Experience in customer service, administration, or scheduling is a strong asset
Position Details:
Location: On-site at our Burnaby office
Start Date: As soon as available
What We Offer:
Paid training and full support from an experienced team
Clear career development path, including promotion opportunities
A dynamic, inclusive workplace culture in a quick-growing industry
Job Types: Full-time, Permanent
Pay: $21.00-$25.00 per hour
Benefits
Casual dress
Company events
Dental care
Extended health care
In office parking
Vision care