Transform technology deployment as a Customer-Facing Technical Services Manager at Axon in Canada, involving 80% travel. Ensure client satisfaction through expert solutions and effective installations.
As a Customer-Facing Technical Services Manager with Axon, you will manage the deployment and support of creative Fleet systems, acting as a bridge between technology and customer needs. Your role demands solid technical understanding, especially with networking, third-party management, and customer engagement. You'll lead teams to provide exceptional service and support.
Key Responsibilities
Direct Fleet installations while ensuring customer satisfaction
Maintain communication with clients and team members
Deploy and troubleshoot hardware/software solutions
Create comprehensive documentation for installations
Conduct training for users on Axon's technology
Requirements:
Extensive knowledge of IP networking and related technologies
Proven leadership in customer service and installations
Experience in law enforcement settings preferred
5+ years in a technical managerial capacity
Must reside near a major airport for travel
Utilize your networking expertise and customer-oriented mindset to elevate Axon's mission of Protecting Life.