Description

Mandate:

Reporting to the Vice President of Business Development and Sales, the Customer Relationship Manager will serve as the key liaison between our sales representatives and the operations team. In this role, you will support existing accounts while also identifying and pursuing recent business opportunities through both inside and outside sales outreach.

Responsibilities include preparing customer quotes, maintaining and updating databases, and consistently delivering exceptional customer service. Additional duties involve responding to customer inquiries, conducting customer review calls, and fulfilling other tasks assigned by the company.

Requirements:
Minimum 2 years of sales or operations experience in a 3PL freight forwarding environment
Experience in ocean, air, ground, brokerage, or warehousing is considered an asset




Bachelor's degree in business or a related field is considered an asset
Knowledge of current air and ocean service offerings for transatlantic shipments to the United States will be considered an asset
Travel may be required

What You Offer:
Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts
Ability to ask the right questions, listen carefully and understand customers' needs
Proven problem-solving skills
Excellent communication skills

What We Offer:
Equal chance employer
Competitive compensation
Comprehensive health and dental care
Balance between work and home life
Opportunities for professional development and growth opportunities

📌 Customer Relationship Manager Mississauga
🏢 Delmar International
📍 Mississauga