DXC seeks an experienced Major Incident Management Analyst in Quebec, Canada, to lead resolution for critical incidents and enhance processes. This on-site role focuses on effective service restoration and communication.
As a Major Incident Manager, you will be an integral part of our Global Command Center team providing 24/7 support. Your responsibilities include engaging technical teams, managing service disruptions, and driving improvements in incident management processes. You will monitor the impact of major incidents and address root causes to ensure quick resolutions.
Key Responsibilities:
• Acknowledge escalated incident tickets from the Command Center
• Gather information from users reporting problems




• Review major incident classifications with business owners
• Initiate and lead major incident bridge calls
• Document incident timelines and actions in the ITSM system
Requirements:
• Minimum five years of related experience
• Solid knowledge of ITIL processes
• B.S. or B.A. preferred
• Excellent communication and problem-solving skills
• Ability to work under pressure and meet deadlines
Deliver effective incident resolution strategies at DXC and make a significant impact on service delivery.
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📌 Major Incident Management Analyst at DXC (Quebec City)
🏢 DXC Technology
📍 Quebec City