Be the first point of contact at YMCA Immigrant Services as Client Intake Support Staff. Help clients navigate settlement services while fostering a welcoming workplace in this full-time role. As a key support within the Client Intake Department, you will facilitate essential communication with clients.
Your responsibilities include guiding clients through programming options, managing bookings, and ensuring documentation is collected accurately. This role is vital for maintaining a skilled space that accommodates diverse immigrant needs. Key Responsibilities:
Provide program information to clients regarding settlement support
Handle client registrations, attendance, and space bookings
Make referrals to community resources for settling in
Enter intake information into data systems accurately
Complete gathering of essential documents for intake Requirements:
High School Diploma or equivalent experience
Prior experience in a rapid-paced customer service setting
Strong skills in maintaining confidential client records
Proficient in digital tools like Microsoft Office
Excellent communication abilities in English; other languages are a plus Your ability to assist diverse clients with integrity and professionalism is essential to supporting their settlement journey.