Customer Care Representative - Skin Vitality Medical Clinic: We are seeking an enthusiastic Customer Care Representative to join our team!
Skin Vitality Medical Clinic is the #1 Provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt® and Morpheus 8® in Canada with 14 Locations in Ontario. We have grown 1000% in the last 5 years, opening 4 current locations in 2022. If it’s growth within a company you are looking for, look no further.
Description: The Customer Care Representative role here at Skin Vitality plays a pivotal role as we engage with our patients through diverse communication channels. It serves as the central hub of our patient interactions, reflecting our commitment to maintaining seamless connections and providing comprehensive support to meet their needs.
Monday to Sunday: 7:00 AM to 11:00 PM
Must be available for days, evenings and weekends.
Job Responsibilities
Manage inbound phone calls, text, chat, and social media platform queues promptly
Meet booking ratio targets and quality assurance standards
Audit test,
phone and chat communication for quality and efficiency
Provide informed product and treatment information to patients
Maintain a high level of professionalism and urgency
Participation in ongoing coaching sessions and career development training
Skills Required
Ability to type 60 words per minute
Computer and keyboarding skills are required
Multitasking while maintaining performance and personable demeanor
Delivering top-notch customer service
Proficiency in the English language, including strong verbal and written communication
Self-motivation and a positive outlook
Reliability and dependability
Able to handle challenging customer issues
If you are passionate about customer care and eager to grow with a leading company in the aesthetic medical field please submit your CV today. We look forward to welcoming you to our team! Job Type: Full time
Ability To Commute/relocate
Whitby, ON: reliably commute or plan to relocate before starting work (required)