Lead a energetic team in technical support at Boldr, ensuring exceptional client experiences while managing day-to-day operations. Your coaching and problem-solving skills will drive team performance and client satisfaction.As the Technical Support Team Leader, you are pivotal in guiding your team towards success. With an emphasis on performance management, you will provide feedback through regular coaching and conduct QA audits. This role requires a mix of operational excellence and empathy to foster a positive work culture and meet KPIs.Key Responsibilities:
Monitor team performance and conduct regular coaching
Coordinate training sessions based on team needs
Oversee daily operations and manage attendance
Serve as an escalation point for complex client issues
Analyze performance metrics for improvement insightsRequirements:
Bachelor's degree in computer science or related field
Three years in a supervisory role in technical support
Familiarity with Intercom and performance metrics
Robust leadership and communication skills
Experience with troubleshooting and diagnostic proceduresApply your leadership and technical expertise to elevate Boldr's technical support team.#J-18808-Ljbffr

📌 Technical Support Team Leader At Boldr Toronto
🏢 Boldr
📍 Toronto