Elevate patient care as a Supervisor at Shoppers Drug Mart in Mississauga, Ontario. Oversee team operations, manage case loads, and drive customer satisfaction through effective leadership.

In this full time role, you will supervise day-to-day functions of the Patient Care team. The position demands a focus on coaching, performance metrics, and maintaining Service Level Agreements (SLAs). Collaborating with various departments, you will enhance patient experiences and support staff through effective training and resource management.

Key Responsibilities:
• Monitor patient assignments and team workflows
• Oversee staff performance and training needs
• Ensure SLAs and KPIs are met consistently
• Collaborate across departments for patient advocacy
• Manage daily operations and team meetings

Requirements:
• University degree required
• 3-5 years in a healthcare or pharmaceutical setting
• Leadership experience preferred in customer service
• Strong understanding of specialty pharmacy services
• Proven relationship-building skills

Empower patients and staff alike as a leader at Shoppers Drug Mart, enhancing healthcare delivery in Mississauga.
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📌 Patient Care Supervisor at Shoppers Drug Mart (Ontario)
🏢 Shoppers Drug Mart
📍 Ontario