Human Resource Services is seeking an experienced Employee Health Services Advisor to join our team!

As a disability case management subject-matter expert, you will provide service, expertise and advice on occupational and non-occupational illness and injury case management, including workplace accommodations, WCB claims, and return-to-work processes. Initiative, accountability and active case management skills are key requirements for this position. You will guide and support employees through medical leaves, accommodation requests, occupational injuries and illnesses, and return-to-work processes while collaborating with leaders, health professionals, WCB, insurance carriers, and Human Resource Services colleagues.

Initiative, accountability and active case management skills are key requirements for this position. You will guide and support employees through medical leaves, accommodation requests, occupational injuries and illnesses, and return-to-work processes while collaborating with leaders, health professionals, WCB, insurance carriers, and Human Resource Services colleagues. You will manage complex situations related to employee health, employment legislation, collective agreement interpretation and application, occupational health and safety, respect in the workplace, and policy development. Enhanced experience supporting WCB case management and/or other occupational injury and illness case management may be considered an asset.

Reporting to the Manager of Employee Relations and Health Services, you will actively gather relevant medical information, including prognosis, restrictions and limitations, and work with interested parties to identify meaningful and reasonable work and support secure and timely returns to work. You will navigate complex and sensitive employee health matters in collaboration with Occupational Health and Safety and Employee Relations, applying sound judgment while balancing employee needs, operational requirements, and the Division’s obligations.

We will rely on your expertise to navigate multifaceted Education environments when managing illness and injury cases. Your management of these cases will be completed in cooperation with the OHS and Employee Relations teams where necessary.

You will also provide guidance, coaching and work direction to the Coordinator, Employee Health Services/Occupational Health and Safety , and contribute to the ongoing effectiveness and continuous improvement of the Division’s disability and injury management programs.

This position is eligible for a hybrid work schedule and is based out of Lumen Christi Catholic Education Centre (Capilano). Travel to Division sites within Edmonton is required.

RESPONSIBILITIES
Disability and Injury Case Management

Coordinate and oversee disability and injury case management for occupational and non-occupational illnesses and injuries, including WCB claims.

Ensure cases are managed using accepted best practices and delivered in a proactive, conscientious, consistent and timely manner.

Seek, review and assess medical documentation to determine access to benefits, functional abilities and fitness for work.

Develop, implement and monitor individualized stay-at-work, accommodation and return-to-work plans in collaboration with employees, leaders, health professionals, WCB, insurance carriers and other stakeholders.

Develop graduated return-to-work plans that consider medical information, employee needs, workplace requirements and available supports.





Identify barriers to recovery and effective stay-at-work or return-to-work arrangements and work collaboratively with stakeholders to develop appropriate solutions.

Maintain regular contact with employees, supervisors, medical practitioners, WCB and other stakeholders to monitor progress and ensure return-to-work plans achieve intended outcomes.

Organize and facilitate return-to-work and accommodation meetings to address concerns, clarify responsibilities and support successful outcomes.

Ensure appropriate medical information and clearance are obtained and coordinate reasonable workplace modifications or accommodations where required.

Maintain complete, accurate and confidential case documentation and statistical program information.

Act as a liaison with Alberta School Employee Benefit Plan (ASEBP) Extended Disability Claims facilitators and WCB case managers.

Communication and Consultation

Initiate and maintain communication with ill or injured employees, leaders, health professionals, WCB, insurance carriers, unions and other stakeholders.

Respond to inquiries and provide guidance regarding medical leaves, disability management, workplace accommodations, duty to accommodate, return-to-work processes, due diligence and related legal obligations.

Ensure interested parties understand disability management processes, responsibilities and associated interventions.

Navigate difficult, sensitive and potentially emotional situations with professionalism, tact, empathy and sound judgment.

Consult with Occupational Health and Safety, Employee Relations, Staffing, Pay and Benefits and other Human Resource Services colleagues to support coordinated case management and resolve workplace issues.

Provide appropriate direction and information to Pay and Benefits regarding employees on medical leave.

Develop and deliver information sessions, presentations and resources to enhance understanding of disability management, accommodation and return-to-work processes.

Identify opportunities to improve communication methods, resource materials and website content related to Employee Health Services.

Program Planning and Continuous Improvement

Lead and support duty-to-accommodate processes to ensure compliance with applicable Human Rights legislation.

Analyze disability management data, trends and statistical information and prepare summaries and reports for stakeholders.

Establish and regularly monitor benchmarks to evaluate disability management and return-to-work program effectiveness.

Identify and implement proactive strategies that support employee well-being and reduce or manage medical leave absenteeism. Consult with the Manager to identify trends and opportunities to strengthen disability management practices and support effective benefit program management.

Identify and recommend improvements to disability and injury management processes, practices and resources.

Participate in short- and long-term planning activities in support of departmental and Division goals and objectives.

Contribute to special projects and cross-functional initiatives, including leading or participating as required.





Maintain professional knowledge and expertise through ongoing professional development and remain current on legislation, emerging practices and developments in disability management, occupational injury and illness, accommodation and return-to-work practices.

QUALIFICATIONS

Diploma or degree in disability management or a related field and five years of directly related experience. Equivalencies may be considered.

Certified Disability Management Professional (CDMP) designation is preferred.

Experience supporting WCB case management and/or other occupational injury and illness case management is considered an asset.

Experience working in a unionized environment is considered an asset.

KNOWLEDGE, SKILLS AND COMPETENCIES

A strong disability management body of knowledge, including group benefit plans, disability and ability support resources, medical terminology, rehabilitative practices, workplace accommodation, occupational injury and illness management, and return-to-work practices.

Strong knowledge of applicable Human Rights, Occupational Health and Safety Act, Regulation and Code, WCB legislation and requirements, as well as Human Resource policies, collective agreements and applicable terms and conditions.

Knowledge of records management principles, the Protection of Privacy Act (POPA), and the Access to Information Act (ATIA), including the appropriate handling of confidential and sensitive employee information.

General knowledge of Division operations and an understanding of the Division's mission and vision within a faith-based environment.

Strong interpersonal, consultation and relationship-building skills, with the ability to establish trust and work effectively with employees, leaders, health professionals, unions, service providers and other stakeholders.

The ability to effectively navigate difficult, sensitive, emotional and stressful situations with empathy, tact, professionalism and sound judgment.

Excellent problem-solving, analytical and decision-making skills, with strong attention to detail and the ability to assess complex information and develop practical solutions.

Strong communication, facilitation, active listening and influencing skills, including the ability to communicate complex or sensitive information clearly and respectfully.

Solid time-management and organizational skills, with the ability to balance conflicting priorities, actively manage a caseload and respond effectively to changing operational requirements.

A collaborative, accountable and proactive approach, with the adaptability and resilience to respond to change, build effective partnerships and identify opportunities to continuously improve disability and injury management practices and programs.

What we offer:

Make a real difference: Your expertise directly impacts the success of the division’s administrators, teachers, students, and parents.

Be part of a dynamic team: Be part of a collaborative team that works with many diverse groups and builds meaningful connections.

Continuous learning: Embrace new technologies and challenges, growing your technical skillset through provided training opportunities.

100% employer-paid benefits, including: Health, Vision, and Dental.

A Health/Wellness Spending Account.

EFAP – Employee and Family Assistance Program.

Paid Time Off in including vacation time, personal days, and Christmas break.

Additional Paid Time Off (PTO) – Personal Days.

7-hour workdays, 35 hours per week for a 1.0 FTE.

Competitive salary and pension.

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📌 Employee Health Services Advisor (Alberta)
🏢 Edmonton Catholic Schools
📍 Alberta