4+ years of experience in Business Analysis, or Technology Delivery
Experience supporting pricing, lending, mortgages or financial services applications
Experience working in Agile environments
Solid knowledge of Jira and project tracking tools
Ability to gather requirements and facilitate stakeholder discussions
Experience with change management, including handling change requests
Understanding of software development, networking, and technology concepts
Robust communication, organization, and problem-solving skills

Nice to Have Skills & Experience
Experience managing change requests and vendor coordination
Understanding of upstream/downstream system integrations

Insight Global is seeking a Business Analyst/Technical Support Specialist to support technology project delivery and change initiatives within an Agile workplace. This individual will work closely with business stakeholders, technology teams, and vendors to coordinate projects,



manage change requests, gather requirements, and ensure successful delivery.

Responsibilities:
Coordinate project activities and change requests from initiation through closure
Gather and document business and technical requirements
Create and maintain user stories and project documentation
Act as a liaison between business teams, technology teams, and vendors
Track project status, risks, dependencies, and action items
Support Agile delivery processes and Jira backlog management

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

📌 Business Analyst/business Support Specialist Toronto
🏢 Insight Global
📍 Toronto