Drive your career forward as a Bilingual Senior Workforce Manager Support Consultant at ADP. This vital role focuses on client relationships, analytical problem solving, and delivering tailored solutions in a adaptable work model.In this key position, you will collaborate with clients to understand their needs and develop effective workforce solutions. Your responsibilities will encompass comprehensive problem analysis and service support, ensuring exceptional customer experiences and fostering loyalty. With a focus on growth and team mentorship, you will thrive in ADP's inclusive culture that values diverse perspectives.Key Responsibilities:
Lead client escalations to resolution
Act as client advocate within ADP
Manage risk and identify solution gaps
Document activities through Service Request management
Communicate with clients via virtual meetingsRequirements:
3+ years of experience with ADP Time & Attendance
Proven track record in customer service excellence
Solid organizational and communication skills
Ability to learn recent software quickly
Attention to detail and service request managementUtilize your service expertise and software support skills to help ADP clients enhance their workforce management.#J-18808-Ljbffr