Enhance customer interactions at Lyft as the Lead Analytics for the Safety & Customer Care team. Use data insights to improve service efficiency and customer satisfaction in a hybrid setting.You will work closely with Product, Engineering, and other stakeholders to identify opportunities and design actionable solutions in this pivotal role. Driving the development of success metrics, conducting analytical evaluations, and fostering team-oriented relationships are critical aspects of this position. Robust communication and problem-solving skills will enable you to effectively present insights to senior leaders.Key Responsibilities:
Collaborate to achieve strategic business objectives
Develop frameworks for decision-making processes
Measure success through defined metrics and dashboards
Conduct A/B tests on current features
Present KPI insights to managementRequirements:
Degree in operations research, mathematics, or similar
At least 2 years in an analytics-focused role
Strong skills in SQL and Python
Ability to define business problems from data
Excellent communication and relationship-building skillsEnhance the customer support landscape at Lyft using your data-driven strategy.#J-18808-Ljbffr

📌 Lead Analytics For Lyft's Customer Care Toronto
🏢 Lyft
📍 Toronto