DHL Global Forwarding is a freight forwarding organization that is the expert in global air, ocean and ground freight forwarding as well as customs operations and compliance. The IWS Team Lead reports to the IWS Manager and is based in Mississauga (YYZ).

The IWS Team Lead is responsible for managing and driving the performance of a team of IWS Specialists. This role involves overseeing document processing in the receiving area, driving digitalization initiatives through automation (with a focus on the eWMS system), and collaborating with various departments to ensure customer requirements are met. The IWS Team Lead acts as a subject matter expert in IWS operations, manages vendor relationships, controls KPIs and contributes to the overall growth and strategy of the IWS department.

Main tasks and key responsibilities:

Organize, split and plan the day-to-day work for the IWS team.

Ensure the handling of required documents in compliance with regulations and internal procedures.

Follow up on customer issues and support Customer Service requirements across the department.

Build and maintain strong relationships with warehousing and distribution vendors.

Monitor supplier performance and develop improvement plans as necessary.

Identify training needs and opportunities to foster a highly skilled functional department.

Collaborate with internal functions such as Ocean, Air, Warehouse and Finance to address operational questions.

Ensure proper implementation of customer services prior to launching regular business operations.

Serve as a superuser for the eWMS system, addressing questions and providing support.

Interact with Customer Service, Product and Global Service Centers, escalating issues as required.

Maintain internal reporting for the team with respect to KPI maintenance.

Design plans for vacation coverage and arrange internal and external training based on team needs.





Maintain a database of team skills and assignment splits.

Participate in external meetings with sales, handling agents and truckers as required.

Minimum requirements (education, experience and skills):

Extensive knowledge of IWS operations.

Proven fit for a people management role, demonstrating robust communication, motivation and interpersonal skills.

Ability to make informed decisions promptly.

Minimum 3-5 years of experience in a supervisory role.

Proven track record in excellent customer interaction skills.

Deep knowledge of IWS processes and systems.

Process-driven with a strong sense of ownership.

Ability to lead and coach effectively.

Excellent communication, motivation and interpersonal skills.

Self-directed working style, leading by example.

Commercially minded with a focus on customer needs.

Education: minimum secondary diploma. College or trade accreditation preferred.

Salary range: CAD $68,500 - $80,000 annually. This range reflects the expected base for this position and may vary based on skills, experience and internal equity. This position is eligible for an annual bonus. Bonus amounts are not included in the salary range.

Artificial intelligence is not used in the screening, evaluation or selection of candidates for this position.

Applicants must be legally authorized to work in Canada at the time of application and throughout their employment. DHL Global Forwarding Canada does not provide immigration sponsorship or support for work permits for this position.

Extensive knowledge of IWS operations and processes and systems. Minimum 3-5 years of experience in a supervisory role. Proven fit for a people management role with strong communication, motivation and interpersonal skills. Ability to make informed decisions promptly, lead and coach effectively. Minimum secondary diploma; college or trade accreditation preferred. Must be legally authorized to work in Canada.

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📌 IWS Team Lead (Ontario)
🏢 DHL Global Forwarding
📍 Ontario