Select how often (in days) to receive an alert:

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here .

As North America's leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative adaptable workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More .

ABOUT THE JOB:
The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an productive branch work workplace: organizational effectiveness, communication, and safety.

Please know that the Select Candidate Must Be Bilingual: Speak, Read and Write English and French

WHAT YOU'LL BE DOING:

Comply with Environmental Health & Safety Policies

Customer Service

Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.

Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.

Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.

Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.

Facilitate efficient Delivery and Return processes to ensure seamless operations.

Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.

Build sustainable relationships and trust with vendors and customers (internal & external)



through open, proactive communication.

Office Operations

Manage Location Accounts Payable process to include:

Investigate invoices that do not match POs and reconcile discrepancies.

Manage local service contracts, blanket POs, etc.

Prepare required PO reporting and documentation consistent with policy.

Issue and receive POs within standard response times.

Manage Location Month-End Close processes to include:

Reconciliation of delivery and installation (D&I;) reports,

Risk management reporting (accidents, OSHA, DOT, etc.)

Fleet inventory reconciliation.

General office/facilities/administrative duties to include:

Ordering/receipt/inventory of office supplies

Facilitating IT Help Desk assistance for branch employees as required.

Receiving and distributing incoming mail and/or deliverables.

Facilitating location employee timeclock use and reporting

Collaborating with HR and Managers in onboarding new hires.

Other duties as assigned.

Inventory & Material Coordination (as applicable):

Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.

Assisting in branch inventories.

Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

EDUCATION AND QUALIFICATIONS:
Requirements

High School Diploma or GED

Must Be Bilingual: Speak, Read and Write English and French

3 or more years of applicable experience

Experience working effectively with customers and vendors by phone,



email, Zoom, etc.

Strong service orientation, active listening,

Ability to follow direction and meet deadlines in a fast-paced environment

Experience applying creativity to problem-solving for positive outcomes

Experience building sustainable relationships and trust with vendors through open, proactive communication

Ability to effectively manage multiple, changing priorities in a fast-paced environment

Occasional travel may be required.

Preferred

College Degree

Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Personal Characteristics

Lead by example through living our values:

Dedicated to Health & Safety

Committed to Inclusion & Diversity

Driven to Excellence

Trustworthy & Reliable

Devoted to Our Customers

Community Focused

#LI-MT1

This posting is for a(n) Existing Position.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

Base Wage Range: $25.00-$37.60

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.

#J-18808-Ljbffr

📌 CAN - Branch Coordinator (Quebec City)
🏢 Willscot
📍 Quebec City