Elevate customer success with Jobber as a Retention Specialist. Engage directly with at-risk customers to provide meaningful solutions and strengthen their experience.
As a key member of the Customer Success team, you will actively help prevent churn and foster long-term relationships with clients in Edmonton, Toronto, Vancouver, and Kitchener-Waterloo. Utilize exceptional communication skills and problem-solving acumen to address concerns and translate Jobber's offerings into impactful solutions tailored to each client's needs.
Key Responsibilities:
• Engage with customers at risk of cancellation
• Conduct proactive outbound retention calls
• Facilitate scheduled value sessions for customers
• Uncover root causes of churn risk
• Protect and retain recurring revenue
Requirements:
• Experience in high-volume, customer-facing settings
• Genuine curiosity about customer challenges
• Robust verbal communication skills
• Ability to influence outcomes through consultative conversations
• Adaptability in a growing workplace
Help ensure Jobber customers succeed by connecting them to solutions that drive their long-term growth.
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📌 Retention Specialist At Jobber Kitchener (Canada)
🏢 Tech Sales Jobs
📍 Canada