Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.

At Util-Assist, our people are our power. We foster a versatile, supportive workplace grounded in four core values: Client Relationship Manager

The Client Relationship Manager plays a crucial role in building and maintaining long-term relationships with clients to ensure their service requirements are met and issues are resolved. The incumbent collaborates with departments and working groups to improve customer support programs and enhance satisfaction in order to retain clients.

Liaise with direct service channels to ensure client needs are fulfilled effectively.

Support clients through project cycles to ensure they have a positive experience and ensure transparency throughout the process.

Work with the project team to clarify client scope and expectations and ensure consistent, on-time deliverables.

Assist with contract negotiations, product and pricing details for clients.

Coordinate with clients and internal teams to support timely and accurate invoicing, including following up on required documentation and approvals.

Deliver correspondence regarding problem resolutions, product and service features/upgrades and company changes, for new and existing customers.

Work Location & Travel Requirements:

This role requires regular in-person attendance at client and Util-Assist locations.

The role will generally require four (4) days per week at client sites and one (1) day per week at the Util-Assist office, subject to change based on client, project, and business needs.

Ability to travel to client locations throughout the Greater Toronto Area and other locations as required.

Bachelor of Business Administration, Communications or Marketing





3-5 years’ experience working in a skilled services industry managing a portfolio of clients

Prior experience in sales, account management and/or a customer service role

Advanced knowledge of client operations to support the development of client solutions

Expert MS Office skills

Strong organizational and time management skills

Advanced problem-solving skills and the ability to develop solutions to enhance client efficiency and productivity

Advanced entrepreneurial skills with the ability to deliver innovative, creative and custom client solutions

Why You’ll Love Working at Util-Assist

Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours.

Upfront Vacation & Birthday Day Off:

Get your full vacation balance at the start of the year and celebrate your birthday your way with a paid day off during the month of your birthday

Comprehensive Wellness Support : Access a full Employee Assistance Program with mental health resources, Nutritional Health Coaching, and recognition as one of the Best Places to Work for Mental Wellness in 2026

Career Growth : Thrive in a fast-growing company where your ambitions are supported and your development matters.

Creative Environment : Work at the forefront of utility transformation, surrounded by forward-thinking teammates and impactful projects.

Comprehensive Benefits : Access generous health and dental coverage, and RRSP matching to support your long-term goals.

Parental Leave Top-Up : Growing your family? We provide enhanced support through our parental leave top-up program.

To work with us, successful candidates must complete a SIN and passport verification and pass a police vulnerability check.

Util-Assist is an equal opportunity employer committed to fostering a diverse and inclusive workplace. To request accommodation, please contact us at View email address on click.appcast.io note that Util-Assist does not offer immigration-related support, such as visa sponsorship, work permit applications, or permanent residency assistance. Candidates must have current legal authorization to work in Canada or the U.We thank all applicants for their interest in Util-Assist;

📌 Client Service Manager (Security) (Toronto)
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