Job Type: Full-Time

Whether hosting group socials, corporate seminars, conferences, or memorable weddings, creating a unique and worry-free experience is our priority. As the Convention Services Manager, you will oversee and manage convention functions from start to finish. This includes bookings, service deliveries and leading the convention services department in providing spectacular results.

This is your opportunity as a seasoned professional to use your project management and relationship building skills to anticipate and exceed client expectations. Full benefits package for full time employees

Retirement savings plan

Family and friends discounts on travel, tech, food, beverage, and fitness

Development and training opportunities

Provides operational leadership and support on large convention bookings during high volume banquet seasons and other high profile events.

Ensures accuracy in recording all details on contracts, proposals and correspondence with particular emphasis on menu information, pricing, organization and set-up and billing requirements.

Initiates credit arrangements for catering customers with the accounting department.

Assists in the development of convention menus and pricing.

Monitors buffet and bar production levels and service.

Provides leadership and management support to Banquet staff.

Manages performance through performance appraisals, ongoing coaching, training, and the discipline process.

Oversees the purchasing process of all banquet supplies and equipment.

Provides creative solutions to meet the customers' needs by up-selling and making menu modifications.

Prepares monthly action plans and conducts a monthly review of said plans and key accounts.

Develops new meeting packages to increase the quality of offerings.

Continually reviews and analyzes conference service guidelines, core standards, procedures and policies.

Follows up with clients to assess satisfaction,



measures results and where necessary establishes strategies to improve the quality of the customers' experience.

Acts as an energetic leader, fostering teamwork among conference service staff, maintaining positive employee relations and promoting open communication.

Post-secondary education in Hospitality or related field

- Superior customer service skills
- Excellent verbal and written English skills
- Willing to work evenings and weekends
- Strong project management skills
- Working knowledge with computer skills in word processing, spreadsheets, email, Internet navigation, and presentation software
- Hotel experience considered an asset
- Experience using INFOR and IDEAS considered an asset
- Social Media experience considered an asset

Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Gateway Casinos & Entertainment Limited (Gateway) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 29 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Follow us on our careers social media pages!

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service.

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