Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

0830/1630

Days Off

Vacancy Type

Temp FT

Salary Range (Hourly Rate)

$46.55 - $66.91

Paid FTE

1.0

Worked BI-WEEKLY HOURS

75

Planned Start Date

Dec. 1 2026

Approximate End Date (For Temporary Assignments ONLY)

Jun. 30 2028

Pending Return of Incumbent

Yes

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

No

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, Performance Monitoring or designate, the Decision Support Consultant supports the monitoring, reporting, and improvement of organizational performance. The Consultant will collaborate with Island Health Directors to develop and report program area performance measures, and provide expertise and analysis of program area information to support data-driven decisions. The Consultant serves a wide range of customers (internal, external and researchers) to access information from Island Health data holdings supporting the formulation of questions, providing appropriate analyses and information, and assisting with interpretation of results.

The Decision Support Consultant support organizational decision making and organizational performance improvement through consultation, data analysis,



information interpretation, report preparation and presentations. Core responsibilities include:

QUALIFICATIONS:

Education, Training And Experience

Masters degree in a relevant discipline such as business, social science or health related field. Five years of related experience with qualitative and quantitative analysis in a health service setting. Excellent knowledge of issues relevant to the health system, in the areas of service delivery, structure and processes, and administration. Knowledge of performance management, program evaluation and continuous quality improvement theory and practice. Knowledge of information management structure and tools and their application.

Skills And Abilities

Ability to provide leadership and cultivate commitment in the development of performance monitoring and improvement processes and structures

Ability to build relationships with and consensus among a variety of individuals

Ability to analyze/interpret data, manipulate/extract data and use basic statistical concepts

Demonstrated knowledge of quality improvement concepts and practices

Ability to work independently, organize workload and priorities, and work effectively as part of a team

Highly developed project management skills

Strong verbal,



written and presentation skills

Demonstrated knowledge of and experience with computer software and tools for analysis and presentation, including word-processing, spreadsheets, visualization and databases such as Excel, Tableau, SQL, R and Cognos Analysis Studio

Physical ability to carry out the duties of the position.

British Columbia's health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates. The salary range for this position is $90,770 (minimum) to $113,462 (midpoint) to $130,481 (maximum) per annum (based on 1.0 FTE). Salary placement is typically between the minimum and midpoint and is based on experience, qualifications, and internal equity. Remote work is possible for this position.

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📌 SUPPORT SPECIALIST (H/F) (remote)
🏢 Vancouver Island Health Authority
📍 Ottawa