YWCA Toronto is hiring a Full time Retention Administrator to enhance client experiences and ensure compliance with funding requirements. This role requires solid communication skills and proficiency in digital tools. As part of YWCA Toronto, the Retention Administrator will manage client caseloads and support post-employment engagement for diverse job seekers. Key skills include administrative support, data entry, and the ability to effectively track employment outcomes. You’ll play a vital role in empowering clients through consistent communication and resource allocation. Key Responsibilities:
Manage caseloads and monitor client employment progress
Conduct communication at specified intervals for retention verification




Upload employment documentation in CRM systems
Collaborate with managers to assess client needs
Represent YWCA Toronto at community and job events Requirements:
Minimum 2 years experience in client service or administration
Familiarity with Employment Ontario programs
Proficiency in Microsoft Office and CRM systems
Solid organizational and time management skills
Excellent communication abilities Leverage your skills in client support and data management to drive positive outcomes at YWCA Toronto. #J-18808-Ljbffr

📌 Full Time Retention Administrator At Ywca Markham (Canada)
🏢 Mattamy Homes
📍 Canada