Make a difference in people's lives as a Bilingual Customer Care Specialist with CNIB. This home-based role emphasizes empathy and bilingual communication to assist clients navigating vision loss. As a key member of the CNIB team, you will provide compassionate, person-centered service, connecting clients with vital information and support.

Solid skills in problem-solving, multi-tasking, and sound judgment are essential. This position also requires familiarity with various platforms while offering invaluable customer service across multiple channels. Key Responsibilities:
Deliver customer service through calls, emails, and chats
Document interactions accurately in databases
Connect clients to Vision Loss Rehabilitation programs
Process donations and handle related inquiries
Maintain updated knowledge of CNIB services Requirements:
Fluency in English and French for explicit communication
Minimum two years customer service experience
Excellent problem-solving and organizational skills
Ability to manage sensitive customer interactions
Familiarity with Microsoft 365 and digital systems Join CNIB to enhance customer experiences and support those navigating vision loss.

📌 Bilingual Customer Care Specialist Remote Edmonton
🏢 Canadian National Institute for the Blind
📍 Edmonton