Location: Montreal, QC The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production workplace for multiple applications in the APS Functions portfolio. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed.
The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.
The position will be required to work off normal working hours.
Level 1 and 2 Support
Active monitoring of production activities
Perform remediation steps when required
Interface with external IT communities to resolve incidents
Work with development community for Level 3 incident escalations
Log work and effort in support tracking application and work with team and management to reduce recurring issues
Available for after-hours support activities, when necessary
Change and Request Management
Responsible and accountable for changes to the production workplace for NAR applications
Work with development community for release prioritization
Ensure that requests for change adhere to Group and Department Policies
Available for after-hours and/or weekend change activities, when necessary
The strengths and skills that will help you succeed
TRAINING AND OCCUPATIONAL EXPERIENCE
Support role experience required ( >5 years’ experience)
Experience in Banking / Financial sector preferred
Knowledge Core Banking applications and/or data warehousing preferred
DevOps knowledge will be an advantage
ESSENTIAL SPECIFIC REQUIREMENTS
Unix/Linux hands on experience with knowledge of day to day commands
Scripting experience (Shell, powershell, …_)
Scheduling tools (Autosys)
Monitoring tools (Sysload, Geneos)
File transfer protocols
Prior experience in a banking setting will be an advantage
📌 Banking Application Support Montreal
🏢 Infotree Global Solutions
📍 Montreal
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