We do have a job opening for Application Support Specialist - Senior for our direct client Province of Ontario. The position details are given below:

Job Details:

Job ID: RQ11184 - Application Support Specialist - Senior

Client : Health Services Cluster

Location : 56 Wellesley Street West, Toronto, Ontario

Duration: 1 year + Extension

Type: Onsite

​

MUST HAVES

Salesforce & SaaS Platform Knowledge o Experience supporting Salesforce-based applications o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)

Incident & Ticket Management
Demonstrated ability to:
Manage ticket queues and SLAs
Prioritize incidents based on impact/urgency




Escalate appropriately while ensuring closure quality
Maintains transparent, searchable knowledge base entries

 Customer Support & Service Orientation
Proven experience providing end-user support in a SaaS setting
Robust customer-first mindset
Ability to manage high-pressure situations and user expectations

Identity & Access Management
Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management
Hardware authentication token (FIDO2) lifecycle management

​

📌 Application Support Specialist Senior Toronto
🏢 ITProFound
📍 Toronto