BLV has been active in the executive search sector for over 30 years. We are pleased to support our client in their search for their next Analyst – Pay End User Experience (EuX).

This position is an excellent opportunity to join the Global P2P Operations team based in Gurgaon. This dynamic team plays an integral role in managing and improving the end user experience via the Concierge Helpdesk. Working in a collaborative environment, the team is responsible for ensuring efficient P2P ticket management whilst managing high standard of service delivery and technical know-how.

The successful candidate will be fully bilingual in French and English and bring a minimum of two years’ experience in the P2P (procure to pay) domain, including invoice processing, vendor payments, and reconciliation activities. We are looking for an Analyst – Pay EuX, experienced in Accounts Payable processes to efficiently manage the P2P Service desk queries as well as improve end-user experience. The selected individual will work as part of a global P2P team with the overall ambition of improving P2P service delivery.

This is a Montreal-based, in‑office role. The position is a contract running until August 2027, with the potential for extension.

Requirements

Bilingual French/English required where Spanish is seen as a strong asset

2-4 years of work experience in P2P domain with experience in Invoice Processing, Vendor Payments and Reconciliation processes

Experience on working in Service Now/RTTMS environment and SAP

Prior experience in customer experience/end user experience/customer satisfaction roles





A process improvement mindset

Ability to influence stakeholders

Proven experience in delivery of process standardization and implementing best practices

Ability to work in a quick-paced environment and adhere to tight deadlines

Flexibility to support different geographies by working in different shifts

A collaborative approach, ability to work across organizational lines, as a team

Strong exposure to global business environments and global roles

Effective interpersonal and communication skills

Analytical and problem-solving skills

A self-driven, proactive, result oriented, structured attitude

Excellent proficiency in Microsoft Office products

Willingness to work in different time zones as per business requirements

Relationship and stakeholder management at different levels within the organization

Answer inbound calls for customer queries via the concierge helpline

Perform necessary actions basis the request received on the helpline

Ensure all queries received on the helpline are resolved timely and accurately

Act as one stop shop for E2E P2P queries

Assist EU in P2P process familiarization surrounding their queryAct as an advocate for P2P service delivery model service standard

Take accountability for own performance and understand the impacts of behaviors and actions on others

Benefits
This is a Montreal-based, in‑office role. The position is a contract running until August 2027, with the potential for extension.

37.5 hours per week.

Remuneration; $37.5 hourly rate.

#J-18808-Ljbffr

📌 Analyst – Pay End User Experience (EuX) (Montreal)
🏢 BLV - Value Chain Partners
📍 Quebec City