Elevate service quality at Alabama Credit Union as a Branch Operations Specialist. Provide essential support to branch team members regarding policies, procedures, and various applications, all while ensuring top-tier customer service.

The Branch Operations Specialist role requires two years of experience in branch operations within a credit union. You'll engage directly with team members through various communication channels, addressing their inquiries and fostering knowledge sharing about ACU policies and systems. This position emphasizes problem resolution and internal training to maintain compliance with Branch Operating Standards.

Key Responsibilities:
• Provide responsive support via phone, email, and help desk tickets
• Assist in preparing and maintaining the internal knowledge base




• Collaborate with support departments for problem resolution
• Create and analyze reports for team training and development
• Complete back-office reports for deposit account management

Requirements:
• Minimum of two years of ACU experience
• In-depth knowledge of ACU e-services and cash machine operations
• Familiarity with financial regulations and ACU products
• Understanding of vendor processes, Notary, Medallion rules
• Manager recommendation required

Enhance your career while supporting the ACU branch team and enriching the member experience in West Alabama.
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📌 Branch Operations Specialist at ACU (Ontario)
🏢 Alabama Credit Union
📍 Ontario