Join Caylent as a Customer Solutions Architect for Amazon Connect, driving client engagement and solution design in a fully remote setup. Innovate customer experiences with AWS technologies.In this pivotal role, you will act as a Customer Solutions Architect at Caylent, specializing in Amazon Connect while collaborating closely with enterprise clients. Your ability to marry deep technical knowledge with customer engagement will drive the design of transformative solutions. This position emphasizes work from home within a diverse team that thrives on technological curiosity and cutting-edge thinking.Key Responsibilities:
Guide clients in CX transformations with technical leadership
Design and architect Amazon Connect solutions effectively
Write proposals and convey technical specifications clearly
Conduct workshops to discover client needs for solutions
Develop prototypes demonstrating solution viabilityRequirements:
Robust experience with Amazon Connect architecture
Background in AWS services and cloud solutions
Ability to engage with stakeholders at all levels
Knowledge of AI technologies for customer solutions
Comfort working in a fully remote environmentLeverage your Amazon Connect skills to influence enterprise solutions and elevate customer experiences at Caylent.#J-18808-Ljbffr