Elevate customer service skills as a Bilingual Customer Support Representative with Optima. Utilize various communication channels to assist and resolve queries for our valued customers. As a full-time representative at Optima, you will engage with customers in English and French, personalizing their experiences.

This role involves answering calls, addressing concerns, and demonstrating problem-solving abilities in energetic situations. Our operating hours, from Monday to Saturday, ensure your Sundays are free for family and relaxation. Key Responsibilities:
Respond to inbound customer calls promptly
Personalize the customer experience through attentive listening
Resolve issues effectively while maintaining control of calls
Collaborate with peers to enhance service quality
Implement cutting-edge customer service strategies Requirements:
Fluently bilingual in English and French
High school diploma or higher preferred
Previous customer service experience required
Solid communication and problem-solving skills
Technology appreciation is an asset Become a vital part of Optima's mission to deliver outstanding customer experiences in Whitby.

📌 Bilingual Customer Support Representative At Optima Whitby (Canada)
🏢 Optima Communications International
📍 Canada