Join Groupe Dynamite Inc. as the Senior Manager of CRM and spearhead cutting-edge customer retention strategies in Montreal. You'll oversee CRM channels, driving engagement that enhances customer lifetime value.This pivotal role, reporting to the Director of Customer Retention, involves crafting and executing a strategic roadmap for CRM initiatives. It demands extensive experience in lifecycle marketing, data-driven decision-making, and managing diverse teams. You'll lead critical performance audits and A/B testing to strengthen customer relationships.Key Responsibilities:
Formulate a comprehensive CRM strategy for multiple communication channels
Direct team orchestration for maximum customer engagement




Monitor CRM performance for continuous improvement
Advocate for AI applications to improve workflows
Analyze data with tools like Google Analytics for deeper insightsRequirements:
Bachelor’s degree required; MBA preferred
8+ years in CRM or lifecycle marketing role
Experience in team leadership for 4+ years
Familiarity with tools like Klaviyo and Snowflake
French and English fluency for company interactionsShape the future of customer experience in fashion at Groupe Dynamite, leading with data and design.#J-18808-Ljbffr

📌 Senior Manager Of Crm Strategy In Fashion Quebec City (Canada)
🏢 Groupe Dynamite
📍 Canada