Elevate your IT career as a 1st Line Support Technician with The HBP Group. Embrace problem-solving and customer interaction in a collaborative service desk setting. Join a motivated team dedicated to aiding hundreds of UK businesses.

As a 1st Line IT Support Technician, you will be the primary point of contact for various IT support requests. Your expertise in Microsoft settings and networking will help resolve issues effectively while collaborating with 2nd Line engineers for complex challenges. Key Responsibilities:
Act as the first point of contact for IT support
Log, categorize, and prioritize support tickets
Troubleshoot and resolve 1st line technical issues
Escalate complex issues to 2nd Line engineers
Ensure support requests meet SLAs and KPIs Requirements:
1+ years experience in IT support
Passion for IT and customer service
Solid organization and communication skills
Ability to quickly troubleshoot IT issues
Understanding of SLAs and service desk processes Enhance your technical skills and enjoy a rewarding career with The HBP Group!

📌 1st Line It Support Technician At Hbp Group Peterborough
🏢 HBP Systems
📍 Peterborough