Lead transformational initiatives at Momentum Financial Services Group as Head of Customer Journey Enablement. This hybrid role focuses on designing and implementing enterprise-wide journey frameworks that prioritize customer-centric solutions.As a leader, you will guide the alignment of cross-functional teams and drive the journey-based operating model's evolution. With over 15 years of experience in customer experience strategy, you will ensure measurable business outcomes and facilitate governance frameworks for rapid decision-making. This role impacts the delivery of financial services to underserved communities, enhancing operational excellence.Key Responsibilities:
Define and scale journey-based operating models
Set and propagate journey principles enterprise-wide




Facilitate cross-journey prioritization and trade-offs
Design governance frameworks for decision-making
Manage continuous evolution of the Journey LibraryRequirements:
15+ years in strategy or transformation leadership
Experience in senior director roles in complex settings
Expertise in customer journey design and management
Background in financial services or regulated industries
Bachelor's degree in relevant fields requiredMake a difference by shaping customer engagement strategies at MFSG.#J-18808-Ljbffr

📌 Head Of Customer Journey Enablement At Mfsg Toronto
🏢 Momentum Financial Services Group
📍 Toronto