Join Alphanumeric as a Bilingual Customer Care Specialist, delivering exceptional support to patients and healthcare professionals in the pharmaceutical industry. This fully remote role emphasizes English and French proficiency for effective communication across diverse stakeholders. In this fast-paced position, you'll be instrumental in enhancing the customer experience by answering inquiries and navigating technical assistance for diabetes, obesity, and other health issues. You'll support critical communication by identifying adverse events and documenting them accurately. A solid empathy and commitment to quality assurance are key. Key Responsibilities:
Respond to inbound calls, chats, and emails professionally
Assist patients and healthcare providers with inquiries
Guide users through online platforms and content
Document case notes in the customer relationship management system
Identify and report potential adverse events Requirements:
Fluency in English and French is mandatory
Minimum 2 years experience in pharma/biotech call center
Ability to document and report complaints accurately
Strong customer service and soft skills
Familiarity with Salesforce and Vonage is preferred Utilize your bilingual support, problem-solving ability, and strong communication skills to thrive in Alphanumeric's cutting-edge work from home environment. #J-18808-Ljbffr