Elevate guest experiences at The Drake as a Guest Service Agent. Join a agile hotel team dedicated to providing exceptional service and hospitality while embracing community connections. The Drake is a Canadian hospitality brand with a focus on lifestyle hotels and unique experiences since 2004. As a Guest Service Agent, you'll thrive in an inclusive and entrepreneurial setting. This role requires you to provide top-notch guest service, manage bookings, and maintain a welcoming lobby space. Key Responsibilities:
Greet guests enthusiastically upon arrival
Handle room reservations, confirmations, and cancellations
Ensure compliance with check-in and check-out protocols
Address guest requests promptly for full satisfaction
Monitor the cleanliness of the hotel lobby Requirements:
Minimum 2 years as a Guest Service Agent
Proficient in Opera Cloud system
Passion for hospitality and warm interactions
Relevant education and practical experience
Excellent written and verbal communication skills Bring your hospitality passion and service excellence to The Drake, where every guest counts. #J-18808-Ljbffr

📌 Guest Service Agent At The Drake Toronto
🏢 Drake Hotel Properties
📍 Toronto