Client & Service Expert

- Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce solid results from proactive outreach and the development of a personal business trade.
- Development of business driving initiatives that build a repeat business or that attracts a new customer.
- Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
- Ensure team is compliant with all clientele standards and thank you note policy.
- Ensure all associates complete the sales training program.
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

Leadership Presence/Steward of Talent

- Achieve financial success through improvement of measurable statistics that positively impact the store performance.
- Hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade new york brand to our customers.
- Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback.
- Perform annual performance evaluations with quarterly review of employee goals.
- Network and create positive relationships in the community that result in business generation, awareness of the kate spade new york brand and builds a bench strength of qualified candidates to fill key open positions.
- Attend, on average, two annual company management meetings.

Building Brand Equity

- Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
- Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
- Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DL.
- Communicate to DL customer feedback and quality issues in order to improve customer service and sales.

Operational Excellence

- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
- Conduct regular store meetings to ensure accurate and consistent communication with employees.
- Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
- Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory.
- Oversee loss prevention policies and procedure to be 100% compliant.

Qualifications





- Minimum 3 years management experience in luxury goods or a comparable retail environment
- College degree preferred
- Prior luxury goods experience preferred

Skills and Abilities Required

- Skilled sales development and exceptional interpersonal skills
- Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our client base
- Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfortable in making decisions and mediating conflict within a team-environment
- Proficient in windows-based software such as excel, word and outlook

Physical Requirements

- Available to work store schedule, as needed, including evenings and weekends
- Standing for extended periods of time
- Able to safely lift boxes up to 40 pounds
- Comfortable climbing ladders
- Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Our Competencies for All Employees

- Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintain effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways,



inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Kate Spade. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Base Pay Range $90,000.00-$105,000.00 Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits

- Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance.

Please click here for a complete list of Canada Corporate Compensation & Benefits.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

At Tapestry, we bring together the iconic brands of Coach and Kate Spade New York—uniting bold ideas, diverse voices, and boundless creativity to stretch what’s possible. Driven by dreamers and makers, we turn passion into progress. By embracing differences and pushing boundaries, we create with purpose, uplift one another, and shape a more inclusive, sustainable future—together.

Our Brands Spark Personal and Emotional Connections Our brands go beyond products—they inspire confidence, encourage self-expression, and build lasting emotional connections with consumers. Through constant innovation and deep customer insight, we anticipate where shoppers are headed and adapt to meet them with personalized, seamless experiences. Our digitally powered, unified shopping journey allows our brands to become part of people’s lives—meeting them when, where, and how they choose to shop.

📌 Senior Store Leader (Balzac)
🏢 Coach Stores Canada
📍 Balzac