Elevate service management with a Client-Focused Service Delivery Manager in a agile managed services workplace. Be the critical link between clients and technical teams for optimal performance.This role encompasses overseeing daily service relationships for multiple clients and properties within an MSP setting. You’ll manage the full service lifecycle from ticket management to SLA reporting, ensuring that technology operates smoothly. Responsibilities include staff training, mentoring, and cross-functional collaboration to maintain high service standards.Key Responsibilities:
Supervise and evaluate team performance and development
Manage daily team activities and establish work schedules
Resolve technical issues and document resolutions




Communicate ongoing feedback on project impacts
Lead incident responses and outage managementRequirements:
Experience in service delivery and client management
Proven supervisory or leadership skills
Robust problem-solving and technical troubleshooting abilities
Familiarity with incident management systems
Ability to conduct root cause analysisSupport clients effectively and maintain service excellence through strategic leadership and technical oversight.#J-18808-Ljbffr

📌 Client Focused Service Delivery Manager Toronto
🏢 CBRE
📍 Toronto