Job Description
What is the opportunity?
In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the Credit Management and Recoveries function. You will ensure a mindset of risk mitigation, to minimize the bank’s losses, by analyzing customers’ financial situation.

Please note: We are hiring for a few open positions, one of which is for maternal leave

What will you do?

Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners

Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt

Fulfill client needs at first point of contact with incoming work received from services partners through various channels

Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines

Contribute to the overall success of the team by sharing new ideas and best practices

Proactively recommend suggestions and solutions to improve efficiency

Consistently provide superior responsive service to client fax / e-mail / telephone requests

What do you need to succeed?
Must-have

Strong knowledge of the Credit Management and Recoveries process to facilitate solutions

Familiar with key referral sources

Experience with CACS,TS2, MSWord, MSExcel, SRF, OLBB, OLMS,CART and Outlook

Robust work ethic and organization skills, and ability to self-motivate to resolve issue at first point of contact and collaborate well in a team environment

Ability to accept, adapt and implement change in a fast paced environment

Ability to multitask efficiently, including navigating through various systems while on the phone with clients

Versatile to work 8am to 4pm,



Monday to Friday

Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have

Banking knowledge of personal and card products

Call center experience

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program

Leaders who support your development

Ability to make a difference and lasting impact

Opportunity to take on progressively greater accountabilities

Job Skills
Additional Job Details
Address
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City
Mississauga

Country
Canada

Work hours/week
37.5

Employment Type
Full time

Platform
PERSONAL & COMMERCIAL BANKING

Job Type
Regular

Pay Type
Salaried

Posted Date
2026-10-14

Application Deadline
2026-10-28

Note** :**
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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