## Pre-Launch SpecialistApply: Hybrid: Toronto, ON Office: Full time: Posted Today: JR0000616Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. **Standardized Business Title: Pre-Launch Specialist Division: Operations**The Pre-Launch Specialist manages the merchant onboarding process from contract signing through installation, before handing accounts off to the Post-Launch team. This role involves data gathering, configuration, technical programming, and client engagement to ensure a seamless onboarding experience. The Pre-Launch Specialist also serves as a subject matter expert, escalation point, and contributor to team knowledge, providing white-glove service while delivering exceptional technical and project management support.**Responsibilities** -Serve as a Subject Matter Expert (SME) and knowledge content contributor for the Pre-Launch team.-Act as a team lead and escalation point for internal teams.-Build rapport with merchants, gather detailed information, and align POS configurations and reporting with merchant needs.-Independently manage the complete lifecycle of merchant onboarding, including data gathering, configuration, and installation coordination.-Program merchant menus, configure online ordering, and ensure marketplace integrations and equipment orders are correct.-Train merchants on the use of Shift4 products and services.-Provide white-glove service,



ensuring exceptional merchant satisfaction.-Maintain consistent communication across channels (email, phone, chat, ticketing).-Research and problem-solve to assess feasibility of requested features and develop creative solutions.-Document client interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.-Acquire and maintain knowledge of the merchant processing industry and Shift4’s products and services.-Participate in special projects as assigned by leadership.**Qualifications** -High school diploma or equivalent required.-Technical skills: hardware platforms, configuration methods, hardware deployment, and logistics.-Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.-Excellent listening, written, and verbal communication skills.-Strong attention to detail with the ability to self-manage and use critical thinking.-Proven problem-solving and conflict-resolution skills, with the ability to de-escalate situations quickly.-Friendly, enthusiastic, and professional demeanor.-Ability to lead and contribute in a rapid-paced, team environment.-Highly motivated and dedicated to customer service excellence.-Bilingual (English/Spanish) is a plus, but not required. *We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.*
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📌 Pre-Launch Specialist (Ontario)
🏢 Global Blue group
📍 Ontario