Elevate your career at DXC as a Senior Major Incident Management Analyst in Quebec. This pivotal role involves leading major incidents to resolution with a focus on service restoration and continuous improvement.As a key player in the Global Command Center team, you will spearhead major incidents, engage technical teams, and enhance processes to ensure effective service management. A minimum of five years in a similar role is required, along with robust ITIL proficiency and experience in regulated environments.Key Responsibilities:
Acknowledge escalated incident tickets from the Command Center team
Gather information from users regarding reported issues
Confirm major incident classifications with stakeholders
Initiate and lead major incident bridge calls
Provide timely updates to leadership during incidentsRequirements:
Minimum five years of experience in a similar role
Solid understanding of ITIL ITSM processes
Proficient with ITSM tools and technical analysis
Ability to thrive in stressful situations
Availability for varying shiftsThis role demands your expertise in service management and incident resolution for the critical operations at DXC.#J-18808-Ljbffr

📌 Senior Major Incident Management Analyst Quebec City (Canada)
🏢 1102 CSC Canada
📍 Canada