Elevate guest satisfaction as the Guest Experience Manager at the Chelsea Hotel, Toronto. Oversee front-of-house services, ensuring exceptional hospitality and operational Excellence.In this leadership role, you will directly enhance the guest journey from arrival to departure. With responsibilities covering Concierge, Door Team, Valet, and Customer Care, you will foster a culture of service excellence while maintaining efficiency across departments. Your strategic oversight will ensure high hospitality standards and seamless communications, acting as the Manager on Duty throughout your shifts.Key Responsibilities:
Lead and support Guest Experience team members
Champion exceptional personalized service culture
Meet and welcome VIP guests during arrivals




Resolve guest complaints and enhance service recovery
Monitor guest satisfaction metrics and implement improvementsRequirements:
Minimum two years in hotel operations or guest services
Post-secondary education in Hospitality Management preferred
Solid leadership and team-building skills required
Experience in service recovery and conflict resolution
Proficiency in hotel property management systemsDeliver outstanding guest experiences by joining in the exceptional service team at the Chelsea Hotel, Toronto.#J-18808-Ljbffr

📌 Guest Experience Manager At Chelsea Hotel Toronto
🏢 Careers - Langham Hospitality Group
📍 Toronto