Become a key player in technical support innovation at XR! As a Senior Technical Support Specialist, drive automation, troubleshooting, and mentoring in a agile work environment. At XR, you will thrive in a high-energy environment while addressing complex technical issues across cloud platforms and APIs.

This senior-level role demands strong problem-solving skills and communication abilities to streamline operations and enhance support quality. Your technical expertise will also empower you to mentor L2 support teams effectively. Key Responsibilities:

- Serve as senior escalation point for L2/L3 support
- Troubleshoot distributed systems and cloud infrastructure
- Perform deep log analysis and backend validations
- Partner with Engineering, DevOps, and Product teams during incidents
- Identify automation solutions for repetitive tasks Requirements:
- 5+ years in L2/L3 technical support roles
- Strong experience in Linux/UNIX and REST APIs
- Proficient in SQL and scripting languages
- Familiarity with CI/CD tooling and Git
- Knowledge of video codecs and media workflows Leverage your technical skills and guide teams toward operational excellence in this impactful role at XR.

📌 Senior Technical Support Specialist at XR (Toronto)
🏢 Extreme Reach
📍 Toronto