Drive customer satisfaction and service delivery as the Customer Experience Leader at KingdomBuilding Leadership, Inc. This hybrid role in Edmonton offers the chance to shape impactful customer strategies.

As the Head of Customer Experience, you'll design and lead cutting-edge strategies that align with KBL's mission. Your expertise in Customer Experience Management will empower you to map client journeys, monitor satisfaction, and enhance delivery effectiveness. Collaborating with leadership and sales teams, you will leverage data and analytics to foster consistent, high-quality interactions.

Key Responsibilities:
• Design and optimize customer experience strategies
• Map and enhance end-to-end client journeys
• Monitor customer satisfaction and program effectiveness




• Collaborate with teams to ensure high-quality interactions
• Implement continuous improvement initiatives for client experience

Requirements:
• Strong skills in Customer Experience Management
• Proven track record in improving client outcomes
• Solid analytical skills for data-driven decisions
• Experience in leadership roles in relevant environments
• Effective communication and facilitation skills

Elevate client relationships and outcomes through strategic leadership at KBL, developing the next generation of purpose-driven leaders.
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📌 Customer Experience Leader at KBL (Alberta)
🏢 KingdomBuilding Leadership
📍 Alberta