Conair Consumer Products ULC is a privately owned company and part of Conair LLC, a global organization operating in more than 120 countries. Located in Woodbridge, Ontario with offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company that serves the retail and professional markets in Canada with brands such as Conair, Scunci, Cuisinart, and BaBylissPro.

Position
We have an exciting opportunity for a Customer Service Representative in our Montreal office reporting to the Director, Customer Service. If you are looking for an opportunity to join a thriving, dynamic organization with an entrepreneurial spirit and an action‑oriented culture, this role is perfect for you.

The Customer Service Representative is responsible for processing sales orders from order entry through to delivery for an assigned group of customers along with receiving, addressing, and resolving customer inquiries and concerns. This role will ensure that all orders are handled accurately and professionally while maintaining a positive relationship with the customer.

Location
Montreal

Responsibilities

Coordinate and process all new customer sales orders in SAP system

Ensure smooth delivery of goods by checking inventory status and ETA of products in SAP system

Follow‑up with the Shipping Department to ensure all shipping dates are met

Provide ongoing communications with customers regarding order and delivery status

Assist Account Managers with inquiries on the status of their orders

Collaborate with Account Managers and other departments as required for assistance in handling and addressing customer inquiries and issues





Investigate and provide prompt resolution to all inquiries/concerns pertaining to orders and inform Account Managers, customers, or other parties of findings and outcomes

Respond to inquiries received by e‑mail or phone in a prompt manner by providing clear, accurate, and timely written responses

Record and update details of customer interactions in a clear and thorough manner in the CRM system

Prepare and distribute reports on a regular basis

Investigate, resolve, and apply credits to customer accounts as required

Perform other administrative and support tasks as required

Minimum Qualifications

Post secondary education

Minimum 3‑5 years of customer service / order entry experience

Fluently bilingual in English & French (verbal and written) required

Strong interpersonal skills and effective verbal and written communication skills

Skilled phone manner with the ability to communicate clearly and concisely

Ability to provide a high level of customer service within a fast‑paced environment with minimal supervision

Excellent judgement and problem‑solving skills

Strong attention to detail and accuracy

Excellent time management and organizational skills with the ability to meet tight deadlines.

Ability to work independently and within a team environment

Proficient in MS Office (Word, Excel, Outlook, Teams) and the Internet

What We Offer
We offer an attractive compensation package including extended health advantages, life insurance, and a defined contribution pension plan.

Please forward your resume and cover letter to: [email protected]

Seniority level
Mid‑Senior level

Employment type
Full‑time

Industries
Manufacturing

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📌 Customer Service Representative (Quebec City)
🏢 Conair Consumer Products ULC
📍 Quebec City