Join Alphanumeric Systems Inc. as a remote Bilingual Customer Care Specialist (English/French). You'll provide critical support for pharmaceuticals, focusing on empathy in your interactions with patients and healthcare professionals.

This role is crucial for fostering connections in the healthcare sector. Supporting a leading pharmaceutical company, the Bilingual Customer Care Specialist engages in high-volume contact center activities while addressing inquiries about diabetes, obesity, and other health topics. Your expertise in customer service and product knowledge will help address various queries efficiently.

Key Responsibilities:
• Respond to inbound calls, chats, and emails professionally
• Navigate and assist with site inquiries for users
• Document case notes in the CRM system




• Identify and report potential Adverse Events and Product Quality Complaints
• Provide support as a liaison for client interactions

Requirements:
• Fluency in English and French is mandatory
• 2 years of pharma/biotech call center experience preferred
• Experience with Salesforce and Vonage is a plus
• Robust customer service skills and empathy
• Ability to handle multiple communication channels

Utilize your bilingual skills and passion for customer care to support patients with Alphanumeric Systems Inc.
#J-18808-Ljbffr

📌 Remote Bilingual Customer Care Specialist (Quebec City)
🏢 TELUS International
📍 Quebec City